Terms of Service

1. Service Description

The Morning Report Dashboard ("Platform") is a Software-as-a-Service (SaaS) application that:

• Parses, stores, and visualises daily drilling morning reports in PDF format
• Provides analytics dashboards for rig performance, NPT (Non-Productive Time), and well operations
• Offers AI-powered report analysis and well-end summaries (on request, with explicit consent)
• Provides subscription, token, and seat management for multi-tenant client organisations
• Implements organisation-level role-based access control for drilling teams and client companies

The Platform is provided to authorised users of the subscribing organisation and its contracted service companies.

2. Eligibility & Account Registration

• Access is by invitation or approved access request only. Public self-registration is not permitted.
• You must be at least 18 years old and authorised by your organisation to use the Platform.
• You are responsible for maintaining the confidentiality of your credentials. You must notify the platform administrator immediately if you suspect unauthorised access.
• One active session is permitted per user account. Signing in from a new device revokes the prior session.
• You must accept the current Terms of Service and Privacy Policy before accessing any Platform feature.

3. Acceptable Use

You agree not to:

• Upload content that is false, misleading, or constitutes a health, safety, or environmental risk
• Attempt to circumvent authentication, access controls, or session management
• Access or attempt to access data belonging to another client organisation
• Reverse engineer, decompile, or disassemble any part of the Platform
• Use the Platform for any unlawful purpose or in violation of Saudi law
• Transmit malware, ransomware, or any malicious code through the Platform
• Conduct automated scraping, crawling, or load testing without prior written approval
• Share your credentials with others or allow concurrent use of your account
• Upload files other than authorised PDF drilling report formats

Violation of these rules may result in immediate account suspension and may be reported to relevant authorities.

4. Data Ownership

• All drilling reports, operational data, and analyses you upload or generate belong to your organisation.
• We act as a data processor on your behalf. We do not claim any rights over your operational content.
• You may export all your data at any time via Privacy Settings or the GET /api/user/export endpoint.
• Upon account deletion or contract termination, your data is anonymised within 7 days. You may request a final export before deletion.
• Platform staff (managers) may access aggregate, anonymised usage statistics but cannot read the operational content of another organisation's reports.

5. Subscriptions, Tokens & Billing

• Access to certain features requires an active paid subscription. Plans are described on the pricing page.
• Tokens are consumed for AI-generated reports. Token balances are non-refundable once consumed.
• Seat add-ons increase your organisation's maximum user count. Seats are non-refundable.
• All prices are quoted in USD and SAR. Billing is monthly or annual as selected at purchase.
• Failure to pay may result in plan downgrade or service suspension after a 14-day grace period.
• Purchases are currently processed as mock/invoice transactions. Binding payment terms will apply when a payment gateway is integrated.

6. AI Features

• AI features (well-end reports, NPT analysis) are optional and activated per request.
• By requesting an AI report you consent to the relevant structured drilling data being transmitted to a third-party AI provider. See the Privacy Policy for details.
• Your data is never used to train AI models, neither by us nor by our AI provider under our data processing agreement.
• You may disable AI processing globally at any time in Privacy Settings.
• AI-generated content is advisory only. It must not be treated as a substitute for professional engineering judgement. You are responsible for verifying AI output before acting on it.

7. Intellectual Property

• The Platform software, UI design, and documentation are owned by the Platform Provider or its licensors. No licence to the software is granted beyond access to the service.
• You retain all intellectual property rights in your uploaded content and operational data.
• You grant us a limited, non-exclusive licence to process your data solely as necessary to provide the Platform service.

8. Privacy & Data Protection

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Platform complies with:

• Saudi Personal Data Protection Law (PDPL) – Royal Decree M/19, 1443H
• NCA Essential Cybersecurity Controls (ECC-1:2018)
• NCA Cloud Cybersecurity Controls (CCC)

9. Security Responsibilities

You are responsible for:

• Using a strong, unique password (minimum 12 characters including uppercase, lowercase, digits, and symbols)
• Enabling MFA on your account for enhanced security
• Reporting any suspected security breach or unauthorised access to your account administrator immediately
• Ensuring devices used to access the Platform are adequately secured

We are responsible for:

• Maintaining technical security controls as described in the Privacy Policy Section 10
• Notifying you of any confirmed data breach affecting your personal data within 72 hours of discovery, as required by PDPL
• Maintaining an incident response capability and security event log

10. Service Availability & SLA

• We aim for 99% monthly uptime for the core Platform, excluding scheduled maintenance.
• Scheduled maintenance windows will be notified in advance via in-app notification.
• We do not guarantee uninterrupted access. The Platform is provided "as available" during the development/early-access phase.
• Enterprise SLA terms are specified in the individual contract.

11. Limitation of Liability

• To the maximum extent permitted by Saudi law, the Platform is provided "as is" and "as available" without warranties of any kind.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including loss of production, revenue, or data.
• Our total aggregate liability for any claim arising from these Terms shall not exceed the fees paid by you in the 12 months preceding the claim.
• Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence or wilful misconduct.
• AI-generated reports are provided for informational purposes only. We are not liable for engineering decisions made based on AI output.

12. Termination

By you: You may request account deletion at any time via Privacy Settings. Your data will be anonymised within 7 days.

By us: We may suspend or terminate your access immediately if:

• You breach these Terms or engage in conduct that endangers the security of the Platform or other users
• Your subscription expires and is not renewed after the grace period
• Required by applicable Saudi law or regulation

Upon termination, your right to access the Platform ceases. Sections 4 (Data Ownership), 7 (IP), 11 (Liability), and 14 (Jurisdiction) survive termination.

13. Modifications

We may modify these Terms when required. When material changes are made:

• A new versioned Terms document will be published
• You will be notified in-app and required to review and accept the updated Terms before continuing
• Continued use of the Platform after acceptance constitutes agreement to the new Terms

14. Governing Law & Jurisdiction

These Terms are drafted in English. In case of discrepancy between an English version and any translation, the English version prevails.

15. Contact

• Platform Administrator: Platform IT
• Email: platform@platform.local
• Address: Dhahran, Eastern Province, Kingdom of Saudi Arabia 31311